Access Standards

What can you expect –

  • An appropriate telephony and call handling system which also┬áprovides analysis data to the practice.
  • A recorded bilingual introductory message in place, which includes signposting to other local services and to emergency services for clearly identified life threatening conditions.
  • Appropriate and accessible alternative methods of contact, including digital solutions such as SMS text messaging and email, as well as face-to-face (When required)
  • The ability to request a non-urgent call back via a digital format (Email – E-consult)
  • This Website will provide details on how to access services
  • Appropriate care navigation to meet your needs
  • Clinical triage offered same day for urgent matters